ALX Hair is proud to offer a 3 day exchange policy on all items that have NOT been altered with bundle intact. If there is a problem with your order, we MUST be notified within 5 days of receipt of product. Once hair is installed, all SALES ARE FINAL.


ALX Hair is not responsible for any labor costs associated with installation, removal, or styling.


We will not accept any merchandise that has been used or altered in any way.


Due to important Federal laws and health regulations, you cannot return human hair products that have been used.


Please return the item in the original and resalable condition you received it in as a necessary health precaution.


Product can be exchanged for other product. NO refunds will be permitted.


Merchandise must be received before exchange can be granted.


Once your product has been received it will be thoroughly examined. If the product has been returned unused, in its original and resalable condition an exchange for another hair product will be granted.


Shipping, handling and insurance costs on return shipping and new order shipping costs will be at the customer's expense.