ALX Hair uses USPS for all shipping and we only charge shipping costs for overnight and rush orders. Please understand that at this time, shipments might be delayed due to COVID-19, which is out of our control, but a tracking number will be provided for every order so you can check the status of your delivery at any time. Orders will be shipped via USPS to the address you provide, so be sure to check that you have included ALL the information (address, apt#, etc.) needed to deliver your package before submission. Incomplete or incorrect address information is the major cause of shipment delays.
NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS